Microsoft - MS-700: Managing Microsoft Teams

Sample Questions

• User1 cannot schedule a live event by using the Teams client.
• User1 experiences only one-way audio during a Teams call.

Explanation:

There are three types of log files automatically produced by the client, which can be leveraged to assist in monitoring and troubleshooting Teams:

• Debug logs
  • Continuous Debug/Web logs
• Media logs
• Desktop logs

Debug logs

Debug logs (also called Web logs) are produced by the Windows and Mac desktop clients, as well as by browser-based clients. The logs are text-based and are read from the bottom up. They can be read using any text-based editor, and new logs are created when logging into the client.

Debug logs show the following data flows:

• Login
• Connection requests to middle-tier services
• Call/conversation

Continuous Debug logs

Continuous Debug logging (also called Continuous Web logging) is a feature that helps capture log data by automatically transferring logs from memory to the file system in a continuous fashion. On average there will be a full day's worth of log data available when enabled. The logs are read from the top down.

Continuous Debug/Web logging is turned on by default on Teams desktop for computers if your CPU is:

• Intel Core i3 and Core i5 (generation 10 or higher), Core i7 and Core i9 (any generation), excluding the following suffixes: U, Y, G1-G7, UE, UL, M, and QM
• Intel Xeon
• AMD Ryzen 5, 7, 9, and TR series, excluding the U suffix
• Apple Silicon

Otherwise, it is turned off by default.

Media logs

Media logs contain diagnostic data about audio, video, and screen sharing in Teams meetings. They are required for support cases that are linked to call-related issues.

Media logging is turned on by default for computers if your CPU is:

• any Apple M1
• any Intel Xeon
• any Intel i9, except for the U, G7, M, and MQ series
• any 6th generation and later Intel i7, except for the U, G7, M, and MQ series

Desktop logs

Desktop logs, also known as bootstrapper logs, contain log data that occurs between the desktop client and the browser. Like media logs, these logs are only needed if requested by Microsoft. The logs are text-based and can be read using any text-based editor in a top-down format.

Reference: Configure log files for monitoring and troubleshooting in Teams

Explanation:

Reporting labels are used in your organization to indicate the physical locations of offices, buildings, or organizational sites. The Reporting labels page in the Microsoft Teams admin center lets you provide a text file (.csv or .tsv) containing a list of physical locations and their associated network subnets. This file is used by Call Analytics for generating reports. When you upload your subnet mapping, the reports provided by these services will contain the location names as well, making the reports easier to understand and use for remediating any potential issues.

Reference: Add and update reporting labels

Explanation:

Communications Credits are a convenient way to pay for Audio Conferencing and Calling Plan minutes. It helps ensure you and your users are never caught without being able to:

• Add toll-free numbers to use with Audio Conferencing meetings, auto attendants, or call queues. Toll-free calls are billed per minute and require a positive Communications Credits balance.

• Dialing out from an Audio Conference meeting to add someone else from anywhere in the world.

• Dialing out from an Audio Conference meeting to your mobile phone with the Microsoft Teams app or Skype for Business app installed to destinations that aren't already included in your subscription.

• Dial any international phone number when you have Domestic Calling Plan subscriptions.

• Dial international phone numbers beyond what is included in a Domestic and International Calling Plan subscription.

• Dial out and pay per minute once you've exhausted your monthly minute allotment.

• Dial out and pay per minute for all outgoing calls, if you have a Pay-As-You-Go Calling Plan.

Reference: What are Communications Credits?

Explanation:

User1 is the owner of the Sales Team. The Sales Team does not have a custom meeting policy assigned, the Global (Org-wide default) policy applies. The Global (Org-wide default) policy has Meeting recording set to Off. User1 cannot record meetings.

User2 is a member of the Finance Team. The Finance policy has Meeting registration set to On. User2 can require registration to join a meeting.

User3 is a member of the Procurement Team. The Procurement policy has Participants can use video effect set to Only background blur. User3 can blur the video background.

Explanation:

The brand-new Teams usage report gives you an overview of the usage activity in Teams, including the number of active users, channels and messages so you can quickly see how many users across your organization are using Teams to communicate and collaborate. It also includes other Teams specific activities, such as the number of active guests, meetings, and messages.

Reference: Microsoft 365 Reports in the admin center - Microsoft Teams usage activity