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Frequently Asked Questions

Should you have any questions, please check the following list of frequent asked questions. If your question is still unanswered, feel free to contact us via the contact-form.

Product Related Questions

What kind of study materials do you provide?
We provide questions and answers for popular IT Certifications that we participate on as trainers or IT Pros. We present different kinds of question types as hot spot, simulation and many others in a single or multiple choice format via our online training server.

How do I make sure I´m studying the latest version of your material?
Just use our online server and you will always use the latest version.

How often do you update your materials? 
We update and review constantly. If new skills are evaluated, the responsible staff will update questions and answers as soon as possible.

Do I have to pay for updated content?
No. With your subscription you always access the latest version of our material.

Subscription Related Questions

Will my subscription be automatically extended?
No. Your subscription will automatically expire. 

Can my 30-Day or my 180-Day subscription be upgraded to another subscription?
No. Changes to an active subscription are not possible. Just choose your preferred period with the next extension of your account.

Can I get a refund for any unused subscription time?
No. Once you have charged your account, it is not possible to get a refund for any remaining usage time. Make use of the Free Trial to test our content.

Account Related and Technical Questions

Can I share my account with another person?
Yes. That is possible as long as you don´t use it simultaneously.

I forgot my password. What should I do?
You can use the "Forgot Password"-function to get a link via email, that will allow you to reset your password.

I can´t log-in, but I´m sure my credentials are valid
If you don´t receive a message informing you that your login credentials are invalid, it is probably the case that your browser doesn´t accept session cookies. Please ensure that your browser accepts cookies.

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